The Royal Haathi Mahal stands nestled between the sparkling Arabian Sea and the tropical river...
With 12 resorts and in excess of 600 apartments under its belt Royal Resorts has emerged as a hotel/resort management company in its own right.
Apart from self-constructed resorts it also has the management contract for hotels in Australia and Indonesia. Whatever lessons have been learned from holiday ownership can be equally applied to the hotel industry – the customer is always right and always expects the best quality for his money. After all that is why most members buy into the Club in the first place, for the savings to be made on future luxury holidays.
It is therefore imperative that Royal Resorts delivers the very best that money can buy from housekeeping to reception to the myriad entertainment programmes that are provided for holidaying guests.
This division of Royal Resorts currently employs over 1,000 staff trained to the highest standards of the hospitality industry. In 2000 alone the Royal Resorts picked up six industry awards for superior service and it is enshrined in the Constitution of the Club that the Management Company should always strive to keep the Royal Resorts in the top echelon of resorts around the world.
At Royal Resorts, we aim to achieve the highest standards of customer service. But for us to be able to do this effectively, we need to hear from you. It is your feedback that drives change and improvement, ensuring that your holiday experience is always optimal. To make things simpler, we have created a simple Odyssey Customer Feedback form that can be completed within about five minutes. We'd be really grateful to hear from you