The Royal Haathi Mahal stands nestled between the sparkling Arabian Sea and the tropical river...
As well as developing and promoting various holiday products, Royal Resorts is also committed to an ongoing customer service facility.
It has established a comprehensive, state of the art computer system known as "Maestro" that can handle inventory control, collection of annual membership fees and resort reservations. With holiday ownership being sold literally right across the world, many Clubs find it difficult to keep in touch with their members.
To solve this problem Royal Resorts has established two offices, one in Goa to service all Indian members, and a corporate head office in Bali which acts as the worldwide contact point and nerve centre for all other members who buy memberships from Royal Resorts.
With the introduction of the new Web site and the growing accessibility of the internet the company's aim is to provide an online service that members can use from their own living rooms. Members can already pay their Management Charges and make a reservation request on-line without the need to call a customer service representative at all. The aim is always fast, efficient, customer-friendly service to all members.
At Royal Resorts, we aim to achieve the highest standards of customer service. But for us to be able to do this effectively, we need to hear from you. It is your feedback that drives change and improvement, ensuring that your holiday experience is always optimal. To make things simpler, we have created a simple Odyssey Customer Feedback form that can be completed within about five minutes. We'd be really grateful to hear from you