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 As well as developing and promoting various holiday products, Royal Resorts is also committed to an ongoing customer service facility.
It has established a comprehensive, state of the art computer system known as "Maestro" that can handle inventory control, collection of annual membership fees and resort reservations. With holiday ownership being sold literally right across the world, many Clubs find it difficult to keep in touch with their members.
To solve this problem Royal Resorts has established two offices, one in Goa to service all Indian members, and a corporate head office in Bali which acts as the worldwide contact point and nerve centre for all other members who buy memberships from Royal Resorts.
With the introduction of the new Web site and the growing accessibility of the internet the company's aim is to provide an online service that members can use from their own living rooms. Members can already pay their Management Charges and make a reservation request on-line without the need to call a customer service representative at all. The aim is always fast, efficient, customer-friendly service to all members. |
Vacation Services
